If the patient does not have a cell phone, the best option is to input the phone number in the patient’s profile that should be contacted with transportation updates. Often times this would be a nursing station, discharge center, or front desk worker depending on your department’s workflow.
Make sure to select Voice Call under the Ride Notifications section in the patient’s profile in order to ensure that the number you chose is not texted with ride updates.
If this option is chosen, the staff at a nursing station, discharge center etc, need to be prepared to answer questions and be prepared for status on specific patient status if rideshare drivers contact looking for a patient.
Please note a cancellation fee will still be accessed if a rideshare driver waits 5 minutes then reaches out to the notification number chosen and does not receive an answer.