If the patient is ineligible for transport or additional information is required, you will be notified via email, text, or voice call. You can specify your notification preference when booking the ride.
- If more information is needed, the email notification or phone call will state what exactly is needed.
- If an authorization is denied, the notification will include the reason for denial.
In addition to receiving a direct notification, you will see the following updates in the portal:
Your Roundtrip Dashboard will indicate that a trip has been marked as On Hold and will need to be updated
Current Status will also say More Info Needed.