Roundtrip Help Center home page
Submit a request
Sign in
  1. Roundtrip
  2. External Helpdesk
  3. I'm Booking for a Passenger

I'm Booking for a Passenger

Follow New articles New articles and comments

Use this section if you are using Roundtrip to book transportation for a passenger

  • Can Lyft vehicles handle bariatric patients?
  • What do I do if the patient does not have a cell phone?
  • If my Medicaid patient is ready to be discharged now, should I schedule it for ready now or 3 hours from now?
  • Behavioral Health patients can’t retrieve their belongings until the vehicle has arrived. How would this work if Lyft vehicles only wait 5 minutes?
  • Will the Medicaid trips I book through Roundtrip arrive faster than the Medicaid rides I book today?
  • Will I be notified when trips have been authorized?
  • What should I do if my patient is ambulatory but will require some hand to hand service to get in and out of the vehicle?
  • Are Lyft vehicles actually on time?
  • Is there a limit on how far Lyft transports can go?
  • Do Lyft drivers help patients to their vehicle?
  • What should I do if I need to book rides on the go?
  • What should I be telling patients about their Lyft transportation?
  • When will my facility be charged a cancelation fee?
  • What happens if a Lyft trip is canceled by the driver? What happens if the trip is canceled for due to a “patient no show?”
  • What should I do if my patient has a cane/walker/wheelchair but can get in and out of the vehicle on their own?
  • How long do Lyft vehicles wait for patients?
  • What should I do if my patient does not have a cell phone?
  • When should I select a Lyft vehicle? When should I select a Medical Sedan/Taxi?
  • How much notice is required for a facility paid Medical Sedan/Taxi or Wheelchair transport?
  • How much notice is required for a Medicaid paid ride?
  • What happens if the trip is not able to be authorized by Medicaid?
  • What should I do if I forget my password?
  • How do I monitor a brokered discharge ride?
  • What notifications will I receive for insurance-paid trips?
  • How do I book a ride with an "invalid" pickup or drop-off address?
Roundtrip
Powered by Zendesk