I'm Booking for a Passenger
Use this section if you are using Roundtrip to book transportation for a passenger
- Can Lyft vehicles handle bariatric patients?
- If my Medicaid patient is ready to be discharged now, what time should I schedule the discharge ride for?
- Behavioral Health patients can’t retrieve their belongings until the vehicle has arrived. How would this work if Lyft vehicles only wait 5 minutes?
- Will the Medicaid trips I book through Roundtrip arrive faster than the Medicaid rides I book today?
- Will I be notified when trips have been authorized?
- What should I do if my patient is ambulatory but will require some additional assistance to get in and out of the vehicle?
- Are Lyft vehicles actually on time?
- Is there a limit on how far Lyft transports can go?
- Do Lyft drivers help patients to their vehicle?
- What should I do if I need to book rides on the go?
- What should I be telling patients about their Lyft transportation?
- Rideshare Cancellation Policy
- What should I do if my patient has a cane/walker/ foldable wheelchair, but can get in and out of the vehicle without assistance?
- How long do Lyft vehicles wait for patients?
- What should I do if my patient does not have a cell phone?
- When should I select a Lyft vehicle? When should I select a Medical Sedan/Taxi?
- How much notice is required for a facility paid Medical Sedan/Taxi or Wheelchair transport?
- How much notice is required for a Medicaid paid ride?
- What happens if the trip is not able to be authorized by Medicaid?
- What should I do if I forget my password?
- How do I monitor a brokered discharge ride?
- What notifications will I receive for insurance-paid trips?
- How do I book a ride with an "invalid" pickup or drop-off address?